Delivery and Returns
Last updated: 19.10.2026
Delivery
We sell and deliver goods in Estonia only. Alcohol can be received at a parcel locker or picked up in the store; food is available for store pickup only.
Parcel lockers (within Estonia)
We ship alcohol to parcel lockers: DPD, Omniva, Unisend, SmartPosti. The carrier will notify you by SMS or email when your order has arrived at the locker. The delivery fee is 5 €.
In-store pickup
You can pick up your order at our store at Roosikrantsi tn 23, Tallinn, every day from 10:00 to 22:00. Please show your order number, a screenshot of the order or the invoice (arve). Pickup is free. Alcohol is handed over only after your age has been verified with an identity document (passport, ID card, driving licence).
Food
Food delivery is temporarily unavailable — food can be picked up in the store only, every day from 10:00 to 22:00. Your order is usually ready within 30–90 minutes, depending on its size and preparation time.
Delivery within Estonia only
We do not arrange delivery to other countries. If you want to take your order out of Estonia, choose store pickup and arrange transport yourself with a transport company. We are not involved in such transport and are not responsible for its terms, timing or the safety of the goods after they are handed over to you or your carrier. You are solely responsible for compliance with import rules and for all excise duties, customs duties and taxes of the destination country.
Delivery times
The standard delivery time is 0–7 business days. If the item you want is out of stock, we order it from the supplier, and delivery may then take up to 30 days. We will notify you by email if delivery takes longer. Delivery times may depend on the carrier, weather conditions and the supplier's stock availability.
Delivery prices
Parcel locker delivery (within Estonia): 5 €. In-store pickup: free.
Important to know
Alcohol is sold only to persons aged 18 or over. Age is verified when you receive the order: in the store, with an identity document; at a parcel locker, in accordance with the carrier's rules. If no document is presented, the goods will not be handed over in the store.
Returns
Returns are handled in accordance with Estonian legislation.
Right of return
You have the right to withdraw from the contract and return the product (except food) within 14 days of receiving it, without giving a reason. The product must be unused and in its original packaging. To request a return, contact us at info@alkoholibahus.fi.
Alcohol returns
Alcohol in opened packaging cannot be returned, unless the product is defective or does not match the order. Unopened drinks can be returned within 14 days on the general terms.
Food returns
Food can only be returned if defects are identified (packaging damage, quality discrepancy, wrong product). Opened or consumed food cannot be returned. To initiate a return, contact us immediately at info@alkoholibahus.fi.
Defective and damaged products
If you received a defective, damaged or incorrect product, contact us at info@alkoholibahus.fi as soon as possible, preferably within 48 hours of receipt, so we can resolve it faster. This does not limit your statutory rights. We will exchange the product or provide a refund. For defective, damaged and incorrect products, return costs are covered by Alkoholi Bahus.
Damage during delivery
If you find that a parcel is damaged when collecting it from the locker, notify us immediately at info@alkoholibahus.fi and attach photos of the packaging and contents. We will find a solution: an exchange or a refund.
Refunds
Refunds are made to the same bank account used for the purchase, no later than 14 calendar days after we receive your notice of withdrawal. We may wait until the returned product has reached us.
Return conditions summary
The product must be unused and in its original packaging. Return costs are covered by the customer, except in case of our error (wrong product, defective product, damaged packaging). Alcohol in opened packaging (unless defective) and consumed food cannot be returned.